Privacy Policy

1. Introduction

At Theraayu.com, your privacy is our highest priority. We are deeply committed to protecting the confidentiality, security, and integrity of your personal, medical, and travel-related information. This Privacy and Disclaimer Policy explains how we collect, use, safeguard, share, and limit our liability in connection with your use of our platform and services. By accessing or using Theraayu.com, you consent to the terms outlined in this Policy.

2. Collection and Use of Personal Data

We collect and process patient information solely for delivering personalized medical tourism solutions, including:

Medical treatment coordination

Travel and accommodation support

Aftercare and follow-up

Types of Data We May Collect:

Personal identification (name, age, date of birth, passport/ID details)

Contact details (phone number, email, residential address)

3. Data Security and Confidentiality

We implement industry-standard safeguards—both technical and organizational—to prevent unauthorized access, misuse, or disclosure of your data.

Confidentiality Obligations

Theraayu.com is committed to:

Maintaining absolute confidentiality of patient data.

Limiting use strictly to service facilitation.

Allowing access only to authorized employees, affiliates, or service providers bound by confidentiality agreements.

Exceptions to confidentiality apply to data that:

Is publicly available or becomes public through no fault of ours;

Was known to us prior to disclosure;

Is lawfully obtained from a third party;

Is independently developed without referencing confidential data.

4. Sharing of Data with Third Parties

We may share necessary data with:

Partner hospitals, clinics, and doctors

PTravel and accommodation facilitators

Support teams responsible for delivering services

Important Notes:

Data is shared strictly on a need-to-know basis.

No data is ever sold or rented.

Sharing without consent only occurs where legally mandated.

5. Employee Data Handling Policy

Role-Based Access

Only authorized staff with defined responsibilities are granted access to sensitive data.

Training and Compliance

All employees undergo regular data privacy training and are bound by legal and ethical responsibilities.

Security Controls

Digital data is protected via role-based access systems, encryption, and frequent audits.

Misuse of Data

Unauthorized disclosure or discussion of patient data may result in severe disciplinary action, including termination.

6. Data Retention and Disposal

We retain patient records for up to three (3) years post your last interaction with Theraayu, unless a longer retention is required by law. Once the retention period ends, all data is securely deleted or anonymized.

7. Complaints and Feedback Process

We value your feedback and handle complaints promptly and respectfully.

How to Report a Complaint

Only authorized staff with defined responsibilities are granted access to sensitive data.

Training and Compliance

Submit your concerns in writing or verbally to our customer support. Please include details for better resolution.

Response and Investigation

Acknowledge within 24 hours.

Issue a complaint reference number

Complete resolution targeted within 24–48 hours (may extend for complex cases)

Quality Assurance

All complaints are reviewed for root causes to:

Implement service improvements

Apply corrective actions

Offer fair remedies when applicable

8. Disclaimer of Liability

General Use of Platform

Theraayu is a service aggregator and coordinator. While we strive for accuracy and quality, we make no warranties—express or implied—regarding the completeness, reliability, or suitability of any service or information provided.

All information and services are subject to availability and may change without notice.

No Medical Liability

All medical advice, diagnosis, or treatment offered through the Platform is delivered exclusively by independent medical professionals or hospitals. Theraayu does not assume liability for:

Medical negligence

Treatment outcomes

Schedules or availability of doctors

Death, injury, or worsening health conditions

We act only as facilitators—not healthcare providers.

Third-Party and Pricing Disclaimers

Service pricing is indicative and subject to revision based on market, availability, and provider discretion.

We are not liable for delays, cancellations, or failures caused by third-party actions or omissions.

Extra charges not listed in customized packages will be borne directly by the patient.

Content and Platform Risks

Use of content, tools, or downloads from the site is at your own risk.

We do not guarantee uninterrupted access or error-free functionality.

We are not responsible for third-party websites linked on our Platform.

9. Intellectual Property and Content Use

All content on Theraayu.com is for informational purposes only. Users are prohibited from misusing, altering, or distributing platform content without written authorization.
We disclaim any liability related to:

Loss or misuse of user-generated content

Obscene, misleading, or libelous user interactions

10. Contact Us

For queries, data access requests, or complaint escalations, contact us at:

Email:

Phone:

Postal Address:

11. Legal Jurisdiction

This Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of courts located in [Insert City/State].

Theraayu reserves the right to modify this Privacy and Disclaimer Policy at any time. Users are advised to review this page periodically for updates.